After Sales Service

  After-Sales Service Policy | Real Fresh Flower

Thank you for choosing Real Fresh Flower. We are committed to delivering high-quality flowers and gifts, ensuring that every gesture of love arrives safely, accurately, and on time.

To protect your consumer rights, we have established the following after-sales service standards:

🌸 1. Scope of After-Sales Support

We provide after-sales assistance in the following situations:

1. **Quality Issues**

- Flowers severely wilted, damaged, or broken

- Bouquet cannot be normally displayed

2. **Product Not as Described**

- Significant differences in flower colors or quantities

- Incorrect floral materials

- Packaging seriously inconsistent with the product page

3. **Delivery Issues**

- Severe delays (excluding force majeure)

- Delivery instructions not followed

- Delivered to the wrong address (not caused by incorrect customer information)

🌿 2. Solutions We Provide

If the issue is verified, we may provide one of the following:

1. **Free re-delivery of a bouquet or gift of equal value**

2. **Partial refund**

3. **Compensation or discount coupon for future orders**

Real Fresh Flower will determine the best solution based on actual circumstances.