Or other issues

Q: How to guarantee the quality of products purchased online?

A: Online product pictures are pictures taken in kind, for reference only, the products purchased online and flowers purchased in person enjoy the same quality assurance. Online each product has a detailed description and packaging, production instructions, we will strictly in accordance with the requirements of the product production.

Q: What if I do not want the receiver to know the information of the person who ordered the flower?

A: Under normal circumstances, we will not disclose any information of the order holder, but because of the requirements of the consignee, we must know the information of the order holder, we will inform the consignee with reservations, if you do not want the receiver to know your information, please choose "anonymous" service when filling in the order.

Q: Will I be notified when the flower gift is delivered?

A: We will notify you by email when the gift is delivered. In addition, we will also contact you during the flower delivery process due to special circumstances (such as the recipient can not be contacted, the flower material replacement). Therefore, please make sure that your contact information is valid when registering, and check your registered email address in time.

Q: Why didn't you contact me after shopping?

A: The common situation of not being able to get in touch with customers is as follows, see which one you belong to?

1. The email address in the member registration information is invalid or wrong: such as one more space, one less dot, alphabetical order is reversed.

2. The free email server used is faulty, etc.

3. Wrong contact phone number: no area code, missing one digit, reverse order, etc.